We're here to help.
Whether you have a question about your order, need product advice, or simply want to get in touch, we'd love to hear from you.
Customer Support
For all enquiries, please contact us by email.
Email:
hello@kaivopetco.com
(If your email isn't working yet, temporarily use the email address you currently have access to. We can swap it to hello@kaivopetco.com once Google Workspace is set up.)
Response Time
We aim to respond to all enquiries within 24 business hours.
Before You Contact Us
To help us assist you as quickly as possible, please include:
- Your order number (if applicable)
- A brief description of your enquiry
- Any relevant photos if you're contacting us about a damaged or incorrect item
Thank you for choosing Kaivo Pet Co. We appreciate your support and look forward to helping you and your dog enjoy every adventure together.