At Kaivo Pet Co., we work hard to ensure your order reaches you as quickly and safely as possible.
Order Processing
All orders are processed within 1–2 business days.
Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your parcel every step of the way.
UK Delivery
Estimated delivery time:
5–10 business days
Delivery times may vary slightly during busy periods, public holidays or due to courier delays.
International Shipping
We're currently focused on delivering across the UK, with international shipping coming soon.
Tracking Your Order
As soon as your order has been shipped, you'll receive a tracking email so you can monitor its progress.
If you haven't received your tracking information within 3 business days of placing your order, please get in touch and we'll be happy to help.
Delays
While we always aim to deliver within the estimated timeframe, occasional delays can occur due to factors outside of our control, such as courier disruptions or severe weather.
We appreciate your patience and will always do our best to keep you updated.
Questions?
If you have any questions about your order or delivery, please don't hesitate to contact us.
We're always happy to help.